Are you the Reception-Admin Manager we are looking for?
If you are a friendly, outgoing with fantastic communication skills and desire to excel in customer care, then you might just be the person we are looking for!
We have an exciting opportunity for a Reception Admin Manager to join our team.
Watch this video and find out if you have what it takes to work alongside our AMAZING team at Fulham Osteopaths!
“The only way to do great work is to love what you do” Steve Jobs
- You're a Smart, Fast and Confident Learner.
- You have excellent verbal & written communication skills.
- You’re extremely accountable & pay close attention to detail.
- You’re friendly & dynamic and bring energy to your work.
- You’re organised, efficient & systematic.
- You’re a team player but are also driven and take initiative.
- You have an open mind and enjoy learning new systems and methods.
- You’re resilient, adaptable and demand excellence of yourself.
- You have empathy & the ability to quickly create rapport and make patients feel welcome.
- You can work under pressure in a busy environment.
- You have excellent computer skills and are familiar with Facebook & Instagram.
You'll be working in a part time position working alongside our experienced, friendly osteopathic and managerial teams. You will be helping to provide an exceptional patient experience.
Prior experience is not essential as our comprehensive on-boarding process will train you in everything that you need to know to carry out your role with precision and confidence.
What is absolutely essential however, is that you have good energy and drive when it comes to your work as well as being open minded and willing to learn.
- 28 Hours per week. Monday to Friday Flexi hours. 5 Shifts mainly afternoon / evening (different hours every day).
- Please note the shift patterns could change at short notice, so flexibility is essential.
Duties and Responsibilities
- Number 1 priority is patient care! Always ensuring a positive experience.
- Conversing & interacting with the patients in a professional and friendly manner.
- Diary Management: managing calls, bookings, swifly replying to enquiries via email, text messages..
- Processing and collecting payments, producing invoices and reports.
- Smooth running of practice ie. room allocations and time keeping.
- Ensuring the clinic remains clean and presentable throughout the day.
- Collecting and storing patient information with GDPR compliance.
- Daily scanning of bills, patient notes etc.
- Daily spreadsheet tracking & compiling stats.
- Prep room rental invoices and manage statements of accounts.
- Managing stock from ordering, labelling, stocktake, etc.
- Preparation for the next day (tidy up treatment rooms, waste collection, stock up).
- Support the CEO and Practice Manager with admin tasks & errands.
- Support with Marketing.
- Able to work with minimal supervision and ability to multitask.
- Supervise the part time receptionists and assist them in any queries they might have.
- Attending team and management meetings.
Beneficial Skills & Experience
- Excellent rapport building skills both in person and by phone.
- Organisational and Time Management skills.
- Ability to meet deadlines and complete tasks accurately and efficiently.
- Excellent written and spoken English.
- Excellent Computer Skills.
- Familiarity with Facebook & Instagram.
Career Benefits
- Enjoy working in a multidisciplinary team, building meaningful relationships, and growing professionally.
- Opportunity to take your reception skills to the next level.
- 28 Hours per week. Monday to Friday hours. 5 Shifts mainly afternoon / evening (different hours every day).
- Generous salary £11.00 - £12.50 dependant on experience (based on a prorata full time equivalent of £23K-£26K/annum).
- Pension scheme.
- Birthday tea cake.
