Are you the Full Time Admin Reception Manager we are looking for?

We are a well – established osteopathic practice known for delivering excellent care to our patients, in a fun and friendly environment. With over 30 years of history, we continue to build strong networks and excellent community reputation.

We are passionate about helping our team to reach their potential and provide all the support necessary for you to reach your goals in a caring, fun and supportive environment.

You are fun, personable, outgoing person with a desire to excel in customer care,  you love helping people and are eager to take on new and exciting challenges?

If you are to become our future Receptionist Admin Manager you will have great people and communication skills, you are efficient, enjoy working as part of a dynamic team whilst having a laugh and fun in our vibrant culture. 

You want the opportunity to become more than just a standard team member because you know that you are able to deliver much more.

About "you"

• You're a Smart, Fast and Confident Learner
• You have excellent verbal & written communication skills
• You’re extremely accountable & pay close attention to detail
• You’re friendly & dynamic and bring energy to your work.
• You’re organised, efficient & systematic.
• You’re a team player but are also driven and take initiative
• You have an open mind and enjoy learning new systems and methods.
• You’re resilient, adaptable and demand excellence of yourself.
• You have empathy & the ability to quickly create rapport and make patients feel welcome.
• You can work under pressure in a busy environment.
• You must have excellent computer skills.

You'll be working in a full-time position working alongside our experienced, friendly practice manager and osteopaths. You will be providing an exceptional patient experience.

High computer literacy is a must for this role, but prior experience as a receptionist is not essential as our comprehensive on-boarding process will train you in everything that you need to know to carry out your role with precision and confidence.

General administrative duties will also make up a large portion of your role. Therefore, lateral thinking and a can do attitude are a must! We have an easy-to-learn computer system which you will get full training on when you start.

What is absolutely essential however, is that you have good energy and drive when it comes to your work as well as being open minded and willing to learn.

You must have the right to work and live in the UK.

• Number 1 priority is patient care! Always delivering a positive experience.
• Conversing & interacting with the patients in a professional and friendly manner.
• Diary Management: managing calls, bookings, swiftly replying to phone, email & text enquiries.
• Accuracy with processing and collecting payments, producing invoices and reports.
• Smooth running of practice i.e., room allocations and time keeping.
• Ensuring the clinic remains clean and presentable throughout the day.
• Collecting and storing patient information with GDPR compliance.
• Daily spreadsheet tracking & compiling stats.
• Preparation room rental invoices and manage statements of accounts.
• Managing stock from ordering, labelling, stocktake, etc.
• Preparation for the next day (tidy up treatment rooms, waste collection, stock up, etc)
• Support the CEO and Practice Manager with admin tasks & errands
• Support with Marketing.
• Able to work with minimal supervision and ability to multitask.
• Supervise the part time receptionists and assist them in any queries they might have.
• Attending team and management meetings.
• PA duties for the business directors.

• Accuracy and Accountability.
• Excellent rapport building skills both in person and by phone.
• Organizational and Time Management skills.
• Ability to meet deadlines and complete tasks accurately and efficiently.
• Excellent written and spoken English.
• High computer literacy.

• Enjoy working in a multidisciplinary team, building meaningful relationships, and growing professionally.
• Opportunity to take your reception, administrative and management skills to the next level.
• 40 Hours per week. Monday to Friday (5 shifts, 4 long & one short, all variable lengths & timings). For example: Mondays and Wednesdays 9:30 to 1930hrs, Tuesdays and Thursdays 9:15- 18:15pm and Fridays 14:00-18:00
• Generous salary £26000 - £30000PA (Depending on experience)

Whether you are a young new graduate looking for a fun rewarding role, or you are a more experienced person we would love to meet you.